Telestars help center
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Find a setup step, product rule, or troubleshooting guide.
Troubleshooting
Diagnose missing replies, Telegram permission issues, blocked Script progression, and unavailable Gallery offers.
8 guides01Fix AI enabled but not replyingStart hereCheck Telegram access, schedule, conversation ownership, and the remaining sales path in the right order.02Repair a Secretary Mode connectionReconnect the exact bot and creator profile so fan messages can enter Telestars and replies can return through Telegram.03Fix a chat that is not allowedUpdate Secretary Mode recipient access when one fan can message the creator but the linked bot cannot reply.04Fix paid-media permissionsRestore Telegram Stars delivery when text replies work but locked media cannot be sent.05Troubleshoot a Script that is not progressingCheck the current step, media context, conversation fit, delivery readiness, and states that must finish before progression.06Troubleshoot Waiting PaymentRepair mismatches between the active locked media, Telegram delivery, purchase, price, and visible negotiation.07Troubleshoot a Gallery bundle not selectedCheck Scripts-first eligibility, bundle readiness, prior use, relevance, cooldown, and the fan turn.08Understand why autonomous AI stoppedRecognize a completed commercial path and add a real new product opportunity instead of forcing endless replies.