Overview
An enabled AI can still be unable to answer one conversation because Telegram access, an inactive schedule, manual ownership, an active follow-up, or product availability blocks that turn. Diagnose the visible state before editing creator style.
- Separate bot-wide setup issues from one-conversation issues.
- Find the current owner of automated output.
- Recognize when no eligible Script or Gallery path remains.
Before you start
- Select the exact bot, creator profile, and fan conversation affected by the issue.
- Keep the full recent Telegram conversation available while diagnosing.
- Read the current status shown in Telestars before changing configuration.
Step by step
- Open Bots and confirm AI is enabled on the exact bot linked to the fan conversation.
- Open Fan Inbox and confirm the inbound message reached the expected creator profile and conversation.
- Check active hours, manual takeover, and any delayed follow-up sequence that may currently own the next message.
- Check that a usable Script, active Waiting Payment offer, legal next step, or eligible Gallery bundle remains.
- Send a new real fan message and record the time, visible status, and any Telegram error if no reply arrives.
How it works
These are the product rules and states that matter for this workflow.
| What to know | Telestars behavior |
|---|---|
| AI enabled | The setting allows eligible automation but does not override Telegram permissions, active ownership, or product availability. |
| Conversation ownership | Manual takeover or a configured delayed sequence can temporarily prevent a normal AI reply. |
| Product availability | When every usable Script and Gallery path is complete or unavailable, autonomous AI stops. |
| Expected outcome | An eligible fan turn should result in a visible reply, media delivery, or a clear blocking state rather than disappearing silently. |
Verify the result
- Repeat the exact affected path with a new real Telegram inbound message.
- Confirm the expected reply or delivery is visible in both Telegram and Fan Inbox.
- Verify the fix did not change Script order, price, media, language, or purchase state.
Troubleshooting
| If you see this | What to check |
|---|---|
| No inbound message appears in Fan Inbox | Check the linked Secretary Mode profile, bot identity, recipient access, and the fan destination. |
| The inbound appears but AI remains paused | Release manual takeover or wait for the configured follow-up owner to complete. |
| Only old conversations are silent | Check whether their Scripts and Gallery inventory are already exhausted or consumed. |
Best practice
Diagnose from the exact fan conversation and current product state; changing creator style settings cannot repair a Telegram permission or delivery problem.