Overview
Script progression depends on the exact fan history and current state. A step can be available but not yet coherent with the conversation, blocked by missing media context or delivery, or paused behind Waiting Payment, follow-ups, Waiting Interval, rotation, or manual takeover.
- Identify the current Script and next step.
- Distinguish autonomous conversational timing from a real blocker.
- Prevent Gallery or another Script from hiding the issue.
Before you start
- Select the exact bot, creator profile, and fan conversation affected by the issue.
- Keep the full recent Telegram conversation available while diagnosing.
- Read the current status shown in Telestars before changing configuration.
Step by step
- Open the fan conversation and identify the active Script and last completed step.
- Open that Script and confirm the next step still exists, is ordered correctly, and uses ready media.
- Check Transition Timing, the Voice Preset, and whether each selected media item has factual context.
- Check for active Waiting Payment, post-media follow-ups, rotation, manual takeover, or Telegram permission issues.
- Continue with a normal fan turn and verify the AI either advances coherently or the real blocker is visible.
How it works
These are the product rules and states that matter for this workflow.
| What to know | Telestars behavior |
|---|---|
| Availability | An available step is a legal option, not proof that the conversational moment is right. |
| Auto timing | The actor can keep chatting until the full conversation makes the exact step coherent. |
| Fixed timing | The saved boundary starts commercial steering by that reply count but does not bypass Script or delivery truth. |
| State ownership | Waiting Payment, configured follow-ups, and rotation must complete before another product path can progress. |
Verify the result
- Repeat the exact affected path with a new real Telegram inbound message.
- Confirm the expected reply or delivery is visible in both Telegram and Fan Inbox.
- Verify the fix did not change Script order, price, media, language, or purchase state.
Troubleshooting
| If you see this | What to check |
|---|---|
| Auto keeps chatting | Review the whole conversation and exact media context; availability alone does not force a send. |
| Fixed reached its boundary but only text is sent | Check whether steering began, then verify media readiness and Telegram delivery before expecting the card. |
| Gallery content appeared instead | Confirm all Scripts were truly exhausted; Gallery must not interrupt the active Script path. |
Best practice
Diagnose from the current fan-specific Script state, not only from how the Script looks in the editor.