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Troubleshoot a Script that is not progressing

Check the current step, legal reply range, delivery readiness, and states that must finish before progression.

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Overview

Script progression depends on the exact fan history and current state. A step can be waiting for its minimum, ready inside its range, hard due at its maximum, blocked by delivery, or paused behind Waiting Payment, follow-ups, rotation, or manual takeover.

  • Identify the current Script and next step.
  • Distinguish normal pacing from a real blocker.
  • Prevent Gallery or another Script from hiding the issue.

Before you start

  • Select the exact bot, creator profile, and fan conversation affected by the issue.
  • Keep the full recent Telegram conversation available while diagnosing.
  • Read the current status shown in Telestars before changing configuration.

Step by step

  1. Open the fan conversation and identify the active Script and last completed step.
  2. Open that Script and confirm the next step still exists, is ordered correctly, and uses ready media.
  3. Check whether AI General Mode or Sexting Mode controls the current reply range.
  4. Check for active Waiting Payment, post-media follow-ups, rotation, manual takeover, or Telegram permission issues.
  5. Continue with a normal fan turn and verify a hard-due step sends or exposes the real blocker.

How it works

These are the product rules and states that matter for this workflow.

What to knowTelestars behavior
Before minimumThe next step cannot send early, even after a direct content request.
Open rangeBetween minimum and maximum, Telestars may keep the conversation going or send the exact ready step.
At maximumThe step is due and must deliver unless a real permission, safety, freshness, or delivery issue blocks it.
State ownershipWaiting Payment, configured follow-ups, and rotation must complete before another product path can progress.

Verify the result

  • Repeat the exact affected path with a new real Telegram inbound message.
  • Confirm the expected reply or delivery is visible in both Telegram and Fan Inbox.
  • Verify the fix did not change Script order, price, media, language, or purchase state.

Troubleshooting

If you see thisWhat to check
The counter appears to restartConfirm whether this is the first-ever step or a later transition; later Scripts use Sexting Mode.
The step is hard due but only text is sentCheck media readiness and Telegram delivery, then keep the atomic step pending until it can send correctly.
Gallery content appeared insteadConfirm all Scripts were truly exhausted; Gallery must not interrupt the active Script path.

Best practice

Diagnose from the current fan-specific Script state, not only from how the Script looks in the editor.

You’re ready

You have completed this guide.

Use the verification checklist above on the real Telegram path before considering the setup complete.

Next: Troubleshoot Waiting Payment

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