Overview
Telegram can accept an inbound fan message while still preventing the linked bot from replying if that chat is outside the chatbot recipient scope. This is a Telegram access setting, not a creator voice or Script problem.
- Find whether the fan chat is excluded from bot access.
- Allow all intended one-to-one chats or a selected set.
- Retest the same fan conversation after saving Telegram settings.
Before you start
- Select the exact bot, creator profile, and fan conversation affected by the issue.
- Keep the full recent Telegram conversation available while diagnosing.
- Read the current status shown in Telestars before changing configuration.
Step by step
- Open Secretary Mode chatbot settings on the linked creator Telegram account.
- Find the control that defines which one-to-one chats the bot can access.
- If using an exclusion list, remove the affected fan chat or choose the intended broad access setting.
- If using selected chats only, add the affected fan to the allowed set.
- Save the Telegram setting and send a new fan message before testing the reply again.
How it works
These are the product rules and states that matter for this workflow.
| What to know | Telestars behavior |
|---|---|
| Inbound vs reply access | A fan may be able to write to the creator even when the connected bot is not allowed to answer that chat. |
| Per-chat effect | Recipient scope can affect one fan while other conversations continue normally. |
| Telegram control | Telestars cannot override a chat excluded by the creator account settings. |
| Paid and text delivery | The recipient restriction blocks the reply path regardless of whether the intended output is text or media. |
Verify the result
- Repeat the exact affected path with a new real Telegram inbound message.
- Confirm the expected reply or delivery is visible in both Telegram and Fan Inbox.
- Verify the fix did not change Script order, price, media, language, or purchase state.
Troubleshooting
| If you see this | What to check |
|---|---|
| Only one fan is affected | Look for that chat in the excluded list or confirm it is present in the selected allowed chats. |
| All fans are affected | Check the overall chatbot access choice and whether the Secretary Mode link is still enabled. |
| The setting is not visible | Use the labels shown in the current Telegram client and contact support with a screenshot rather than guessing another menu path. |
Best practice
Diagnose from the exact fan conversation and current product state; changing creator style settings cannot repair a Telegram permission or delivery problem.