Overview
A valid Waiting Payment state must point to one paid-media card that was really delivered and is not yet purchased. If the card was never sent, was already purchased, or no longer matches the active offer, the conversation must not continue negotiating false state.
- Match the active offer to a real Telegram card.
- Confirm the authoritative current Stars price.
- Stop negotiation immediately after a confirmed purchase.
Before you start
- Select the exact bot, creator profile, and fan conversation affected by the issue.
- Keep the full recent Telegram conversation available while diagnosing.
- Read the current status shown in Telestars before changing configuration.
Step by step
- Open the conversation and locate the exact paid-media card currently being negotiated.
- Confirm Telegram delivery succeeded and the card has not been purchased.
- Compare the current card price with the amount referenced in the latest reply.
- Confirm any discount was applied by resending that same card before the new amount was mentioned.
- If delivery or purchase truth does not match, stop treating the offer as active and retest the normal Script path.
How it works
These are the product rules and states that matter for this workflow.
| What to know | Telestars behavior |
|---|---|
| Required card | Waiting Payment is valid only for paid media already delivered in the current conversation. |
| Current amount | The latest successfully sent card price overrides old messages and fan-proposed amounts. |
| Purchase | Confirmed purchase closes Waiting Payment even when follow-up turns remain. |
| Missing delivery | A never-sent or failed card cannot be described as available to unlock. |
Verify the result
- Repeat the exact affected path with a new real Telegram inbound message.
- Confirm the expected reply or delivery is visible in both Telegram and Fan Inbox.
- Verify the fix did not change Script order, price, media, language, or purchase state.
Troubleshooting
| If you see this | What to check |
|---|---|
| The bot quotes an old price | Identify the latest successfully delivered card and use only its current Stars amount. |
| The bot says the fan viewed locked media | Confirm purchase state and correct the conversation path; an unpurchased card remains unseen. |
| A new item is being sold | Keep the active offer attached to the same media until purchase or the configured boundary closes it. |
Best practice
Diagnose from the exact fan conversation and current product state; changing creator style settings cannot repair a Telegram permission or delivery problem.