Overview
A chatter uses Organization to start and stop their own shift. Telestars compares the start time with the recurring schedule and records the result as Scheduled, Early, Late, or Unscheduled.
- Record an open shift and its final duration.
- Understand why a shift received its classification.
- Correct a recorded entry with manager context when needed.
Before you start
- Open the workspace in which the member, bot assignments, and shifts should live.
- Confirm your current role allows the team action you intend to perform.
- Use an active chatter membership before creating or editing a chatter schedule.
Step by step
- As a chatter, open Organization and confirm today's schedule and workspace timezone.
- Select Start shift when work begins and verify the open-shift timer appears.
- Select Stop shift when coverage ends and confirm the entry moves into recent history.
- Review the Scheduled, Early, Late, or Unscheduled classification against the planned slot.
- When a correction is required, ask a permitted manager to update the history entry from Team and add a clear manager note.
How it works
These are the product rules and states that matter for this workflow.
| What to know | Telestars behavior |
|---|---|
| One open shift | A chatter records one active clock session at a time. |
| Classification | The schedule, clock-in time, and workspace timezone determine Scheduled, Early, Late, or Unscheduled. |
| Duration | Worked time runs from the recorded start to stop, or continues while the shift remains open. |
| Correction trail | A manager adjustment records the updated entry and its manager note. |
Verify the result
- The member role and assigned bots match the intended operating scope.
- The weekly schedule is shown in the workspace timezone, including any overnight end time.
- Invitations, role changes, assignments, and schedule changes appear in the appropriate team view.
Troubleshooting
| If you see this | What to check |
|---|---|
| A team action is missing | Review the Roles matrix and confirm your role can manage the target member and action. |
| A chatter cannot find a bot | Check the chatter membership is active and that the bot is assigned in Team. |
| A shift is classified unexpectedly | Compare the clock-in time, workspace timezone, and scheduled slot shown for that day. |
Best practice
Clock in at the real start of work and stop the shift promptly. Use corrections for genuine errors, not as a replacement for daily clock use.