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TEAM

Create weekly and overnight shifts

Build recurring chatter coverage with one or more time slots per day in the workspace timezone.

Updated July 31, 2026

Open Shift schedule
On this page

Overview

The Shift schedule is a recurring weekly plan for active chatters. A day can contain multiple slots, and a slot whose end is earlier than its start is represented as ending the next day.

  • Create split coverage on the same weekday.
  • Schedule work that crosses midnight.
  • Verify coverage in the shared weekly calendar.

Before you start

  • Open the workspace in which the member, bot assignments, and shifts should live.
  • Confirm your current role allows the team action you intend to perform.
  • Use an active chatter membership before creating or editing a chatter schedule.

Step by step

  1. Open Team, select Shift schedule, and choose an active chatter.
  2. Select a weekday and add the first start and end time.
  3. Add another time slot when the chatter has split coverage on that day.
  4. For overnight coverage, set an end time earlier than the start and confirm the editor marks it as ending the next day.
  5. Save and return to the weekly grid to verify every slot in the workspace timezone.

How it works

These are the product rules and states that matter for this workflow.

What to knowTelestars behavior
Recurring scheduleSaved slots repeat by weekday until they are replaced or removed.
Multiple slotsA chatter can have more than one scheduled interval on the same weekday.
Overnight handlingAn end time at or before the start is normalized into the following day.
Chatter scopeShift schedules apply to active members with the Chatter role.

Verify the result

  • The member role and assigned bots match the intended operating scope.
  • The weekly schedule is shown in the workspace timezone, including any overnight end time.
  • Invitations, role changes, assignments, and schedule changes appear in the appropriate team view.

Troubleshooting

If you see thisWhat to check
A team action is missingReview the Roles matrix and confirm your role can manage the target member and action.
A chatter cannot find a botCheck the chatter membership is active and that the bot is assigned in Team.
A shift is classified unexpectedlyCompare the clock-in time, workspace timezone, and scheduled slot shown for that day.

Best practice

Grant the smallest bot scope and role needed for the job, then verify access with the member before live coverage begins.

You’re ready

You now know how to create weekly and overnight shifts

Use the verification checklist above on the real Telegram path before considering the setup complete.

Next: Clock in, clock out, and correct shift history

Related guides

Invite members and assign botsClock in, clock out, and correct shift historyUnderstand roles and permissionsChoose Direct Profile or Start With Bot

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