Overview
Automatic top-up is an organization wallet safeguard. Billing displays the current trigger, requires a saved Stripe payment method, and lets an owner/admin choose the amount added each time the trigger condition is met.
- Add a reusable payment method securely.
- Choose a suitable automatic recharge amount.
- Enable or disable the wallet safeguard.
- Audit automatic deposits in History.
Before you start
- An owner or admin role, because wallet, subscriptions, payment methods, and renewal controls are restricted billing data.
- At least one connected bot when you want to select or change a per-bot plan.
- A supported card or cryptocurrency when adding funds.
Step by step
- Open Billing Overview and read the current automatic top-up trigger shown beside the control.
- If no reusable card is available, choose Add payment method and complete the Stripe setup flow.
- Enable Auto top-up after Billing confirms that a payment method is ready.
- Enter the USD amount that Telestars should add each time the displayed trigger condition is met.
- Allow the setting to save, then reload Billing and confirm the toggle and amount remain selected.
- Review History periodically for automatic deposit rows and investigate any Failed status promptly.
How it works
These are the product rules and states that matter for this workflow.
| What to know | Telestars behavior |
|---|---|
| Displayed trigger | The live Billing Overview states the current wallet condition that starts an automatic recharge; this product value can change over time. |
| Payment method | Automatic top-up cannot be enabled until the workspace has a saved default payment method. |
| Recharge amount | The owner/admin controls how much is added per automatic recharge, separately from the trigger condition. |
| Audit trail | Successful and failed automatic recharges appear in wallet transaction history as deposits with a status. |
Verify the result
- Billing reports that a payment method is available.
- The Auto top-up toggle and recharge amount persist after a refresh.
- A future automatic recharge, when triggered, appears as a distinct History row.
Troubleshooting
| If you see this | What to check |
|---|---|
| The toggle opens Add payment method | Complete the Stripe payment-method setup first; Billing intentionally blocks automatic charging without a saved method. |
| The amount does not save | Enter a positive numeric USD amount, pause briefly for the settings update, then reload the page to verify persistence. |
| An automatic top-up failed | Review the payment method in Billing or Stripe, add funds manually if needed, and inspect the failed History row before re-enabling automation. |
Best practice
Use Billing as the source of truth for current prices, fee rates, thresholds, and plan availability; review History after every material payment or renewal change.