Billing Common Errors and Recovery

Summary

Use this playbook for top-up, plan, or auto-billing failures when speed matters and you need predictable steps. For operators, this page should be used as a decision surface, not only as a UI form. Always pair page actions with downstream validation in the relevant live workflow.

What this page is for

• Shorten billing incident resolution.
• Avoid repeated failed actions.
• Keep revenue stack online.

Before you start

• Capture exact error text and timestamp.
• Identify affected bot and operation.
• Avoid parallel changes by multiple operators.

Step-by-step workflow

1. Classify issue: top-up, subscription, auto-recharge, history mismatch.
2. Apply targeted fix for that class.
3. Retry once with clean state.
4. Verify wallet and plan state after success.
5. Validate downstream modules (Bots/Fan Inbox).
6. Document final resolution path.

Key states and error handling

• Most operator-facing failures map to amount validation, payment method, or plan prerequisites.
• Error toasts should be recorded verbatim for support escalation.
• Downstream feature state may lag briefly after billing fix.

Best practices

• Treat billing blockers as high-priority operational incidents.
• Keep minimal but structured incident template.
• Retest affected feature immediately after financial fix.

Troubleshooting

• Top-up failure: retry with preset and valid minimum.
• Plan failure: ensure wallet sufficiency and bot selection.
• Auto-billing failure: complete payment method setup then retry.
• If issue persists after one clean retry, capture exact toast/banner text, selected bot, and timestamp before escalation.

UI reference (what each control does)

• Overview tab shows wallet balance and funding controls.
• Subscriptions tab applies plan changes per bot.
• History tab supports status/type filtering for financial audits.
• Information tab provides policy context and operational reminders.
• Top-up validation enforces minimum amount requirements.
• Auto-recharge requires payment method readiness and explicit settings save.
• Displayed plan pricing is visible in UI and should guide operator expectations.
• Billing toasts are primary diagnostics for top-up and subscription failures.

Operator checklist (before shipping changes)

• Keep wallet above safety margin before high-volume campaigns.
• Validate bot selection before changing subscription tier.
• Use preset top-up values when rapid funding is required.
• Enable auto-recharge only after payment method is confirmed.
• Review history filters weekly for anomaly detection.
• Re-test Bots/Fan Inbox behavior after major billing actions.

Real-world scenario

AI actions stop during a high-traffic period. The operator finds low wallet balance, tops up using a preset amount, confirms subscription health per bot, and verifies inbox composer availability returns immediately.

1. Identify the exact scope (bot, period, module) before any change.
2. Apply one targeted correction based on observed UI state and messages.
3. Validate outcome in the live operational flow linked to this page.
4. Document the final state so future incidents can be solved faster.