Overview
Manual takeover lets an operator own the conversation while the takeover remains active. Activating takeover alone does not earn sale credit; the operator must send a real persisted outgoing message before the purchase.
- Pause automated replies for a specific conversation.
- Become eligible for closer credit through a real manual reply.
- Release takeover cleanly when manual work is complete.
Before you start
- Select the exact Telegram bot and creator profile you want to configure.
- Make sure the bot has a usable Secretary Mode setup for live creator-profile conversations.
- Prepare at least one active, usable Script before enabling AI for production traffic.
Step by step
- Open the fan conversation in Fan Inbox and review the active offer and recent messages.
- Activate manual takeover for your own operator account.
- Send at least one real outgoing message while that same takeover remains active.
- Continue handling the fan until the manual intervention is complete or the purchase occurs.
- Release takeover when the conversation should return to normal eligible automation.
How it works
These are the product rules and states that matter for this workflow.
| What to know | Telestars behavior |
|---|---|
| Takeover activation | Turning on manual takeover pauses automated ownership but does not by itself create closer credit. |
| Closer eligibility | The active operator becomes eligible only after sending a persisted manual outgoing message. |
| Purchase credit | An eligible closer receives the employee-sale credit even when AI or a broadcast originally sent the paid offer. |
| Offer origin | Reporting keeps the original offer source separate from the credited closer. |
| Release behavior | Releasing takeover or switching operators before a real manual reply removes closer eligibility. |
Verify the result
- No automated reply competes with the active manual conversation.
- The manual outgoing message appears in the conversation before the purchase.
- Analytics preserve both the offer origin and the eligible closer after purchase.
Troubleshooting
| If you see this | What to check |
|---|---|
| AI is configured but does not reply | Check AI status, the linked Telegram profile, active hours, manual takeover, and whether a usable sales path remains. |
| The reply sounds generic | Add useful Creator Information and make the Voice Preset more specific before changing sales pacing. |
| The reply uses the wrong language | Check whether language is locked or automatic, then test with a clear full message in the intended language. |
Best practice
Change identity, style, and sales pacing separately, then validate each change in a real Telegram conversation.